Getting started
Follow the account, device, dashboard and event path in working order.
OpenHelp centre
Start with the system you are trying to move.
Choose the closest path below. If the issue is tied to a production account, include the account and asset identifiers but never send a password or token.
Self-service
The shortest route to the answer.
Hardware documentation
Check payloads, timestamps, HTTPS, MQTT, authentication and commissioning.
OpenAPI documentation
Review authentication and the current device, variable, dashboard and event route groups.
OpenFrequently asked questions
Check fit, deployment, ownership, integration and Product Blueprint questions.
OpenCommunity
Read implementation notes or submit a reproducible field question.
OpenLabs and field notes
Use the detailed reports when the answer depends on a protocol, failure mode or test condition.
OpenAccount or production issue
Email support →Send enough context for the first reply to be useful.
Include the organisation, asset or device identifier, time of the issue, expected behaviour and what changed. Remove tokens, passwords and customer personal data.